Service manager

- Conducting technical trainings for the entire range of self-propelled combines NEW Holland and CASE IH. - Conducting trainings on self-propelled sprayers CASE IH. - Preparation of programs and adaptation of trainings for Russian dealers. - improving presentations - Conducting on-site trainings on the territory of the dealer. - Conducting on-site training for the customers - close interaction with the sales and marketing department. - Providing technical support for difficult cases - Assistance in launching new models in the fields with Marketing department also providing operator filed training.

Responsible for small tractors, selfpropelled sprayers, big and small balers, Navigation and autodriving systems. Providing technical assistance to dealers by phone and in the fields: - assistance in launching new equipment - assistance in complex repairs - Participation in field days with other departments.

Control dealers work process and estimation dealers facilities for correspondence to company standards: - bildings for workshop - Workshop equipment - Special tool equipment and Electronic diagnosing tool - Technicians equipment , - Service Trainings Poviding service audit for dealers service stations. Discussing results after service audit inspection with dealers managment. Creating and Discussing plan for next stage of developing. Providing warranty audits : - Checking Correct warranty documents flow - Checking warranty claims - Participate and help dealer in difficult warranty cases between dealer and customer - Help dealers service mangers to communicate with factory in difficult service or warranty issues.

Started as trainee in service department. Providing technical support by phone to dealers with technical questions. Working with specialists from factories to solving technical questions, monitoring rectification programs, registration machine. Support harvesting during season, providing technical support to combines, performing maintenance. Participation in big programs of company, providing support with tractor prototype in Ukraine, participation in starting manufacture combines in Bashkortostan. From September of 2010 till now was assigned to position of TECHNICAL SERVICE SPECIALIST – Advanced Technical Solutions. Area of responsibility EE. Duties include: providing technical support of all range navigation systems AutoGuide1 AutoGuide B3-B4, all range of Raven products, all Topcon products system 110 and system150 and telemetry units. Provide support with Topcon products for parts, sales, and marketing department when system was launched to market. . Providing trainings inside company for sales department and parts department. Participation in agriculture exhibition as a technical specialist and make presentation during field day. After season time provid technicals trainings for navigations systems to dealer’s staff. trainings including how adjusting and operating navigation systems and calibrations. Since the end of 2011 was added duties with agriculture wheeled tractors(Beauvais tractors) . help dealer with technical questions and provide support during seasons. field visits with representative of dealer. after launching plant in Golicino in 2012 year. provide technical support to plant staff with technical issues with tractors. During winter time providing technical trainings for dealers staff for tractors. Trainings for navigations system and tractors are including make training materials and presentations, provide full explanation of tractors functions, practice in workshop with tests.the amount of people in training 8-12 persons. duration of one training 3-4 days.

Diagnosing car electronic systems by special tools. repair and change failed units. ensuring guarantee policy

Performing schedule maintenance, replacing car units

Performing schedule maintenance, replacing car units

selection spare part by electronic catalogs, price monitoring, movement monitiring.creating order for warehouse.