Sales manager, office manager, account manager, reservation manager

- Liaison with clients and partners (including VIP clients) - Partisipation in meetings and business negotiations - B2B sales - Organizations and coordination of travel arrangements, transfers, accommodation, excursions and etc. - Organization of individual and group trips:booking hotels and ground services around the world (transfers, excursions, vip services at airports, arrangment of assistants,interpreters and equipment, visa support, tikets reservation,car rental, car disposal) Russia and Baltic states - Liason with Hotel`s management - Participation in international exhibitions and workshops representing the company - M.I.C.E. with a different number of participants (organization of conferences, seminars, conferences, visits of exhibitions, corporate training, holidays, team-building, incentive tours) - Product creation, writing presentations with a new products and services - Initiative and coordination all activities that are necessary to provide high quality service - Maintaining records, database, client’s portfolio etc. - Preparation of the invoices and control their settlement - Visa support - Handling and solving client complaints and customer-related incidents - Handling business correspondence in Russian and English - Preparation and making presentations. - Representing the company on the professional roadshows and workshop Achievments: Successful cooperation with a global communication agency Increased the agencie's and partner's loyalty to the company's brand. Improving the conditions of contracts provided to the company. Enchanced the stable growth of the sales of the office on average+50% for the year.

- Liaison with clients and partners (including VIP clients) - Partisipation in meetings and business negotiations - B2B sales - Organizations and coordination of travel arrangements, transfers, accommodation, excursions and etc. - Organization of individual trips:booking hotels and ground services around the world (transfers, excursions, vip services at airports, arrangment of assistants,interpreters and equipment, visa support, tikets reservation,car rental, car disposal) - Liason with Hotel`s management - Participation in international exhibitions and workshops representing the company - M.I.C.E. with a different number of participants (organization of conferences, seminars, conferences, visits of exhibitions, corporate training, holidays, team-building, incentive tours) - Product creation, writing presentations with a new products and services - Organization of private excursions in France, Italy, Spain and e.t.c. - Initiative and coordination all activities that are necessary to provide high quality service - Maintaining records, database, client’s portfolio etc. - Preparation of the invoices and control their settlement - Visa support - Handling and solving client complaints and customer-related incidents.

- Liaison with clients ( including VIP clients ) - Sales of company tourism product - Organizations and coordinations of travel arrangements, transfers, accommodation, excursions and etc. - Handling and solving client complaints and customer-related incidents - Generating reports for internal use

- Liaison with clients ( including VIP clients ) - Organizations and coordinations of travel arrangements, transfers, accommodation, excursions - Organization of individual trips:booking hotels and ground services around the world (transfers, excursions, vip services at airports, arrangment of assistants,interpreters and equipment, visa support, tikets reservation,car rental, car disposal) - Russia and Baltic state - Participation in international exhibitions and workshops representing the company - M.I.C.E. in Russia and abroad with a different number of participants (organization of conferences, seminars, conferences, visits of exhibitions, corporate training, holidays, team - building, incentive tours) - Product creation, writing presentations with a new products and services -Translation onto/for websites and emails - Organization of excursions in Russian regions and Baltic States - Initiative and coordination all activities that are necessary to provide high quality service - Maintaining records, database, clients portfolio etc. - Preparation of the invoices and control their settlement - Visa support and organization of invitations for foreign citizens - Handling and solving client complaints and customer-related incidents

Serves visitors by greeting, welcoming, and directing them appropriately. Notifies company personnel of visitor arrival. Maintains security and telecommunications system. Informs visitors by answering or referring inquiries. Liaisons with a clients ( greeting and presence) Handling and solving client complaints and customer-related incidents Management of the requests making by clients Delivering close relationship with clients and outsourcing companies Maintaining and administrating a database Preparation of the invoices and control of their settlement by clients

- Liaison with clients ( personally, by phone, mail) - Management of the requests making by clients - Dealing with complaints and resolving the situation - Establish and develop close relationship with customers and partners - Hotels reservations, flight booking, travel arrangement, - Preparation of the invoices and control their settlement, - Supervision of goods delivery - Making independent and timely decisions when technical and administrative problems acure