Менеджер ресторана

- предоставление сервиса премиум сегмента гостям - соблюдение всех правил компании - проведение инвентаризации, составление графиков - работа с гостями в зале, для наилучшего понимания желаний гостя и усовершенствовании сервиса в целом - проверка и контроль медицинских книжек - достижение порогов kpi

встреча клиентов; прием документов от действующих клиентов; своевременная передача документов, сообщений и информации; выполнение распоряжений от непосредственного руководителя; обеспечение жизнедеятельности офиса (заказ канцелярских товаров, воды, заказ печатной продукции, заказ визиток и пр.); поддержание порядка и рабочей атмосферы в офисе; работа с оргтехникой; учет и распределение поступающей информации.

- предоставление сервиса премиум сегмента гостям - соблюдение всех правил компании - проведение инвентаризации, составление графиков - работа с гостями в зале, для наилучшего понимания желаний гостя и усовершенствовании сервиса в целом - проверка и контроль медицинских книжек - достижение порогов kpi

- предоставление сервиса премиум сегмента гостям - соблюдение всех правил компании - проведение инвентаризации, составление графиков - работа с гостями в зале, для наилучшего понимания желаний гостя и усовершенствовании сервиса в целом - проверка и контроль медицинских книжек - достижение порогов kpi

Performing inventory stock management and negotiating favourable terms with suppliers •Maintaining administrative, financial and personal records •Strong management role, leadership and organizational skills

Providing high quality, up-to-date documentation for all service arrangements. Motivating and guiding a team. Seeking out, establishing and maintaining relationships with operational contacts within each client. Making sure that all account and contract details are up to date. Investigating technical issues. Escalating operational issues to senior management. Proactively developing and retaining key customer accounts. Collecting and analysing data, then using it to plan and manage both projects and systems Keeping costs down by focusing on the reduction of leakage. Taking corrective action where inadequate performance is suspected. Assisting in the development of a customer service policy for the company.

Having knowledge of entire Reservation Procedure according to International Hotel manual system. - Responsible for Hotel and Local Reservations and Reservation - Links to Best Western World Wide. - Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already by Front Office Manager. - Allocate daily tasks to Reservations staff . - Review reservation booked daily. - Review arrival report daily. - Responsible for preparation of occupancy forecast

Managing multi-disciplinary team, ensuring delivery of high level of quality customer service •Advising customers, resolving complaints •Recruiting, mentoring and training staff •Preparing staff rotas and overseeing menu planning with head chef •Monitoring quality of food and ensuring compliance to health and safety regulations •Performing inventory stock management and negotiating favourable terms with suppliers

The key elements of my job were to provide good service to ensure successful operation of restaurant during lunch and dinner , operating the till; to maintain a high standard of personal appearance, hygiene; to work as a team member respecting all my colleagues; to be of a cheerful disposition and always willing and caring for the guests needs; to assist in any other duties as requested plus I was all the time having training to improve my knowledge in food and beverages. Key responsibilities: - responsible for supervising and coordinating the activities of assigned shift; -training and development of the employees to ensure that high standards of service are maintained; - managing restaurant operations in areas of staff management and customer relations;

Key responsibilities: - recruiting, training and scheduling full working staff; - supervising all aspects of in-house banquet planning;