Специалист технической поддержки

Консультировать людей в чате или в письменном канале. Работа с регламентами в confluence, постановка тасков и связь с Jira. Работа с обращениями через программу HelpDesk. Повышение навыков и квалификации, обучение регламентам. Работа с бизнес партнерами сервисной площадки. Консультация по нестандартным вопросам пользователей. Работа со специальными программами для Про-пользователей.

Tasks: Implementation of the sales plan. Increasing the share of the company's product range in the range of VIP clients. Increasing the share of retail space (placement of brand sections) in VIP customers' stores. Regular customer visits. Customer contact 11. Receiving customers for service from an active sales manager. 12.Finding out the reasons for the lack of orders from customers. 13. Advising clients on all issues (products, fabrics, accessories, ...) features. In case of difficulty - to give recommendations to the buyer on the most popular models for the exhibition. 14. Consulting clients on prices and availability of goods. 15. Sending commercial offers and informational letters. 16. Preparation of individual commercial offers. 17. Approval of individual commercial proposals from the head. 18. Discussion of commercial proposals with the client. 19. Completion of individual commercial offers taking into account the conditions of the client. 20. Control over the receipt of commercial offers by the client. 21. Conducting negotiations /meetings on the ground and by phone. 22. Departure on business trips to clients. 23. Identification of the client's needs and capabilities, receipt of applications. 24. Selection and recommendations to the client on the range of furniture for delivery (package offers), calculation of the cost of delivery. 25. Calculation of tonnage and volume of furniture for the buyer. 26. Coordination with the client of the selected nomenclature (name, quantity, color). 27. Discussion of special conditions with the client. 28. Coordination of special conditions (including payment) with the head of the sales department. 29. Agreement with the client on the amount and form of payment. 30. Obtaining the necessary data from the client to fill out the client card. 31. Coordination with the customer of delivery/logistics and the date of shipment. 32. Filling out the customer card / entering a new counterparty in CRM (1C). 33. Finding out the reasons for the refusal. Execution of the contract

He was engaged in processing the database and compiling on their bases certain forecasts, analytical tables, graphs, plans

recruitment and development; maintaining organizational and administrative documentation; maintenance of accounting and traffic documentation; administration of processes and document management for accounting and movement of employees, submission of documents to state bodies.

An assistant to the head of the IT department may include responsibilities for network management, software development and database administration, may also provide technical support to business or employees of the organization and train non-technical employees in the order of working with information systems. Advanced information technology specialists can develop systems and evaluate the effectiveness of resources already used or new programs being implemented. In addition, that determine the practicality of changes and modifications of systems.