Junior Customer Success Manager

There was a period when I decided to give a shot to my hobby (music production) and its related skills (audio restoration). Had quit my full-time job and went for it. Had partial success in monetizing my activities internationally (USA, Europe). Learned how to stand out from other freelancers in a very narrow niche, applied, and improved my sales/negotiation skills.

Job description: Establishing new prospects with online cashback services, located in Europe, USA, Australia. Job responsibilities: - building a client base; - leading communication with decision-makers; - building relationships, composing offers, developing, and meeting sales plan. The result: - built from scratch the client base and added 800+ contacts to it; - established 25+ new prospects; - passed the experience to the next employees (I was the first sales manager in the company).

Job Description: Selling banking products by representing the bank at trusted territories and providing clients with a service. Job responsibilities: - direct and cross-selling of the banking products; - establishing and maintaining business relationships with clients; - implementation of the data collection, reporting the results of the activities regularly. The result: - granted about 170 loans; - opened about 400 deposits (the biggest one was 1m RUB); - provided about 150 mandatory pension insurances; - earned a couple of extremely positive reviews in the book of comments and suggestions.

Job Description: Providing the conference with companies that were ready to cooperate on a barter basis and establish with them beneficial relations later on. To put it simply: I had to find companies that would provide us with their services for free. Job responsibilities: - finding leads and engaging the company's decision-makers to mutually beneficial cooperation; - partnerships maintaining; - technical assistance and handling various requests during the conference; - shared responsibility for the success of the event. The result: The project was realized at the highest level of success. The conference became the best of 2014 and for the first time, this event was paid off and made a profit, within the Russian branch of the organization. Personal achievements: - found and made a contract with two companies, which provided us with their products and services; - understood what it means to learn by doing; - had the greatest team-working experience in my life.

Job responsibilities: - searching for the new interns abroad; - conducting interviews for the internship. - actively participating in the relevant events for the interns. The result: - discovered two awesome interns, from the USA (which is the hardest country in terms of getting interns out there) and Mexico.