IT manager

Responsibilities - Ensuring business continuity, support continuous business growth; - Managing on-site and remote teams; - Managing and ensuring the protection of an organization’s information; - Planning and executing IT strategy; - Portfolio management of IT projects; - IT budget management; - IT service catalog management; - Analyzing business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs; - Designing, developing IT policies, standards and processes; - Assessing vendors and developing test strategies for new hardware and software; - Contractor management. Results - Built a global hybrid (AWS, Azure clouds, on-prem) fault-tolerant - computer network infrastructure across US, Canada, European Union, Israel; - Organized remote work of 1,300+ employees in 10 countries of the world; - Developed and implemented standards, metrics, SLAs, KPIs; - Developed and implemented fault-tolerant architectures for mission-critical components of IT infrastructure and IT services; - Developed and implemented information security policies, best practices; - Integrated IT infrastructures of more than 10 acquired companies; - Implemented tools and processes for monitoring/managing IT infrastructure, intrusion detection; - Reduced cloud costs by 35%; - Implemented IaC (Infrastructure as Code), CI/CD, DevOps practices for the IT infrastructure.

Responsibilities: - Leading development of an automated railway traffic management system; - Managing System Engineering, Software Development and QA teams; - Planning duties include defining and clarifying project scope, developing a project plan and schedule, assigning tasks - Organizing an effective software development process; - Planning and implement projects; - Checking the project implementation for compliance with the initial requirements; - Selection of suppliers of hardware and software for project implementation; - Building a technical support system, implementing the ServiceDesk / HelpDesk system, SLAs, performance metrics; - Development of a fault-tolerant system architecture. Results: - Negotiated the detailed technical requirements with the customer; - Successfully developed an automated railway traffic management system; - The system went into production on time (2014, Olympic Games in Sochi, Russia) - Developed system’s architecture; - Organized system testing, trial operation of the system, training of the customer’s translation system in commercial operation; - Organized development, testing, deploying of the system and subsystems using Agile, DevOps, CI/CD approaches; - Established production support process; - Developed technical documentation of the system for IT stuff of the customer; - Implemented processes of incident management, problem -management, change requests.