Business Analyst

Worked with Transperfect translation team, corrected and updated system labels for new languages HTML email templates designing and implementing them into the Salesforce. Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations Coordinate with the test team and provide the application flow demo before the test team start testing Resolving issues found during Unit Testing and User Acceptance Testing. Data management (Import, Export, mapping, deduplication, Cleanup) Data cleanup and migration when required using tools such as Demand Tools and Data Loader; Help design the processes and lead the migration of any and all data currently residing in legacy systems and spreadsheets into Salesforce Maintaining bugs and implementing improvements as 3rd line support specialist. Jira issues spreading between Developing and Consultant teams.

Automation and modernization of the Convergent Billing System for accounting and billing of all types of telecommunications services. - Gathering and formalization of customer’s requirements - Research and description of business processes (AS-IS, TO-BE) - Market research and meetings with vendors Technology stack: IDEF0, BSS, Sentry, Grafana

- Integration of randomized clinical trials for a global conglomerate in the processing and storage of medical data - Building a system for running clinical trials on the Force.com platform, including Salesforce Health Cloud, Community Cloud, Service Cloud, Marketing Cloud and video chat service Tokbox.com - System integration with 9 different services for storing and processing medical data - Using Scrum methodology to manage software development My personal responsibilities in this project included: - Gathering and formalization of customer’s requirements - Formalization of functional requirements in English - Data modeling (UML and BPMN) - Assessment and distribution, setting and revision of tasks for development teams - Declarative configuration of Salesforce - Setting and tracking tasks in Jira and Confluence - Product Backlog Refinement - Sprint planning - Management and training of functional development and QA teams - Sprint Review with the customer (at the end of the sprint) - Training business users to work in Salesforce - Conducting business correspondence in English Technology stack: Atlassian Jira, Atlassian Confluence, UML, BPMN, Salesforce.

- Implementation of a laboratory information system for ordering, executing and transmitting laboratory tests results, performed on the AlfaLAB platform - Researching and documentation customers’ needs - Research and description of customers’ business processes ("AS-IS