Store Manager

• Control and analysis of the P&L; • Optimization for Cost of Sales and Cost of Labor; • Development and implementation of local marketing activities; • Personnel Reserve; • Interviews and selection of candidates; • Organization of adaptation, training and development processes; • Development and implementation of motivational programs; • Interaction with regulatory and inspection bodies; • Keeping cash records; • Leadership of a team of 25;

• Provided training and support to new hires and current employees, brand immersions with new office employees; interviewed the candidates. • Developed and updated manuals for employees, wall tips and other materials for restaurant employees. Made translations of recipes and procedures for new dishes from the host brand, conducted studies and training in the preparation of new dishes for restaurant teams. • Group and personal trainings with the crew. Developed tests, check-lists, conducted certification of knowledge and skills. • Conducted QA audits, followed by a review of issues. • During the period of my work, the restaurant chain in Russia showed the highest average annual results of Shoppie and external QA audits for the entire time the chain was operating in Russia. • Participated in the opening of a new restaurant. Took an active part in marketing events -acted as a speaker on behalf of the brand at meetings with bloggers, at immersions with PR and advertising agencies.

• Organized high-quality and efficient guest. Supervised the implementation of brand standards by employees. • Sales control and analysis, daily and monthly reports. Worked with the budget: revenue, labor cost, food cost, write-offs, inventories, etc. • Engaged in permanent training, development and motivation of restaurant employees. Developed five employees to the position of Shift Supervisor. My employee was the “employee of the year” and “employee of the brand” in Russia in 2018. • Interviewed the candidates, kept the store schedule (up to 40 employees) and a time sheet. • Improved the average Shoppie result from 85% to 95%, the results of QA audits from 70% to 85%. Reduced the write-offs. • Fulfilled orders of products, stationery, low price inventory, chemicals, etc. • Interacted with service organizations (maintenance, equipment repair, sewage, disinfestation and pest control, garbage collection, etc.) - made requests, monitored their implementation. • Worked as the Store Manager during his vacations.

• Organized high-quality and efficient guest. Supervised the implementation of brand standards by employees. • Sales control and analysis, daily and monthly reports. Worked with the budget: revenue, labor cost, food cost, write-offs, inventories, etc. • Engaged in permanent training, development and motivation of restaurant employees. • Successfully worked and organized the work of the kitchen in the restaurant in Moscow City Center during the FIFA World Cup 2018. This was the period of the most intensive restaurant sales in 6 years. In addition to an increased number of transactions, this period was characterized by the fact that the overwhelming majority of guests were foreigners, and a large number of interns were urgently hired, and training of them took place directly on peak sales days.

• Worked as a crew member. • Had one of the highest average Shoppie results (more than 97%).