QA/Test Analyst/Test Engineer/Software Tester

• Analyzing user stories/use cases/requirements for validity and feasibility; • Collaborating closely with other team members and departments; • Executing all levels of testing (system, integration, and regression); • Designing and developing automation scripts; • Detecting and tracking software defects and inconsistencies; • Providing timely solutions, support and documentation; • Applying quality engineering principals throughout the Agile product lifecycle.

• Collaborating with developers to catch defects early; • Running exploratory testing and peer-testing sessions to get a fast and wider coverage of a feature; • Creating documents to capture important artefacts of the project and to fill in knowledge gaps; • Analyzing results and producing concise test reports to reflect the progress of testing; • Raising and tracking defects; assisting development team with analysis and troubleshooting; • Analyzing and writing requirements and acceptance criteria; • Running sprint's retrospectives; doing demos for stakeholder.

• Actively participating in planning and estimation sessions; • Communicating with developers and product owner to make sure business requirements are met; • Defining test coverage and executing testing activities; • Raising and tracking bugs and doing root-cause analysis; • Documenting new features and how-to articles in company's wiki; • Following Agile/Scrum methodology which includes sprint planning, daily meetings and reviews; • Providing QA status reports on a weekly basis to management; • Performing functional, GUI, usability, regression, acceptance testing.

• Managing the integration of Adidas Universe program into the Salesforce Marketing Cloud platform according to brand standards; • Working with analytics team to develop insights from consumer behavior to drive the business; • Partnering with Global Digital Brand Commerce (Adidas) teams to test new lifecycle communications; • Providing weekly reports for CRM program monitoring; • Working closely with customer service team to track issues with Adidas Universe program; • Communicating production changes to the whole company and other related parties; • Providing thoughts and comments for the improvement of program.

• Executing daily tasks focused upon the main goal delivering support and coaching to the team; • Delivering the daily checklist at the end of shift with the main events of the day in terms of production; • Creating a high performing and engaged culture, ensuring that the team members consistently display the right attitudes, behaviors and capabilities; • Performing LQA-related tasks like evaluating screenshots, annotating Jira tickets, and implementing or recommending fixes, defining severity and priority for each defect; • Working with developers, localization engineers, and project managers to ensure that Russian content is shipped on time and with high linguistic quality.

• Providing L1 support to eBay customers for CIS region; • Researching and analyzing customer issues with buying, selling, billing and service upgrades; • Escalating more advanced problems to appropriate departments; • Maintaining high performance metrics including average handle time, after call work, quality, adherence, as well as customer satisfaction; • Reviewing and documenting technical issues using internal bug tracking system; • Following up to customer inquiries by taking specific action in a timely manner.