IT manager

* P&L ownership for delivery organization: achieving challenging targets on profitability and health of big services engagements (support and integration projects) * Program management of key consulting projects in Russia: CRM & ERP deployments, big infrastructure projects

* P&L ownership of Premier Support organization in Russia * Tight collaboration with engineering on product improvements * Developed high performing team and individuals, winning various awards and recognized as high potential employees

* Managed to develop effective and successful Telecom and Communications Sector practice in Microsoft Premier Support in Russia * Consistently met challenging customer satisfaction targets through effective management of delivery support services * Consistently exceeded revenue and margin targets through effective contract scoping, sales management and building strong customer relations on CIO/CTO/TDM level

* Maintained a long-term relationship with the customer and high level of customer satisfaction with Microsoft services, products and technologies * Owned and maintained a service delivery plans ensuring customers operational success with Microsoft products * Developed deep technical expertise in Microsoft products stack * Managed the 24x7 incident resolution and follow up to ensure either product improvement within Microsoft or operational improvement within the customer's IT environment

* M&A IT consolidation projects * Daily IT infrastructure operations management