Service Desk Analyst HelpDesk

- Network diagnostics and troubleshooting; - Engineering counsulting for users and solving their technical problems; - Preparing IT infrastructure; - Working with specific programs and providing their support: Autodesk, Adobe Creative Cloud, Allegorithmic (substance), Marvelous Designer, Visual Studio, Intellij idea, Version Control System (Git, Perforce); - Working with SCCM, WDS, Zabbix, AD; - Maintaining audio and video equipment for video conferences; - Working with such systems as Slack, Teams, Zoom; - Keeping storage records; - Providing minor repair of equipment; - Processing and monitoring appeals in the Jira system; - Automation using PowerShell scripts.

– Providing full tech support for office in Saint Petersburg – Providing remote tech support for offices located in Murmansk, Nizhny Novgorod, Kazan, Yaroslavl – Supervising supply warehouses and purchasing new equipment – Processing and monitoring applications in the company's service system – Database updating – Structured cabling system optimizing – Patch panel jumpering – Optimizing local network, dealing with networking equipment, checking the server equipment condition – Maintaining and repairing small equipment: Polycom, Dell, Jabra, Canon, Apple – Providing software support: Win10 OS, IOS, SCCM, MS Office 2013, Skype for business, company’s software

– Providing support for the head office of the company (more than 500 users) and remote support for office in Moscow and managers in other regions of Russia. – Creating and optimizing physical network – Resolving problems with network hardware – Task creating and monitoring in system 1C Itilium – Coordinating work of separate IT teams – Creating and updating training base – Performing minor repairs on printers (laser\inkjet\ thermal transfer) – Configuring hand-held scanner Datamax, Honeywell and Datalogic – Providing software support: WinXP\7\8.1\10, MS office 2010\13\16, full set of Adobe Creative Cloud applications, Corel, Autodesk including network license server, ARCHICAD including network license server, banking software, 1С, E-Staff, company's own developed software – Dealing with Avaya telecommunication system, Citrix Receiver – Training and coaching new IT employees

– Providing support for the head office (more than 400 users) and secondary offices (200 users) – Performing minor repairs and maintenance of office equipment (printers and scanners: HP/ Kyocera/ Samsung) – Managing maintenance contracts – Coordinating activity of separate IT departments – User training on interaction with domestic banking systems and services

– Supporting 400 units of equipment in the company’s workshop and offices – Providing remote tech support for offices in other regions – Conducting remote consultations for users – Establishing training base in CA Service Desk System – Providing hardware repair and replacement – Installing and configuring Cisco Voip equipment (Extension mobility, Directly), – Setting up printers and network hardware – Providing 1C support – Working with Citrix system – Supporting Aventail system (remote access system) – Managing supply of new equipment – Carrying out inventories – Supporting "client-bank"