IT specialist

End user support - resolve software related problems, consulting about IT services and providing backup for colleagues

• Administrate ERP systems – maintain and manage access to ERP web interface as well as access to product lines. • Developing SOP’s and editing them for business needs. Creating training session about SOP’s and training materials for production teams. • Calculating amount of needed crypto codes for production as well as amount of funds needed to purchase them. In charge of ordering crypto codes for production for 2 months in advance • Maintain workability of ERP systems and resolve problems with help of global teams. Had part in testing events.

TOP managers VIP support (aprox.500 workspaces): configure windows, macOS, office 365, user education, getting ready manuals; writing project documentation: project solutions, settings, operational instructions, testing programs and methods, developing documents for completed work. • Maintain office equipment – printers, server equipment Basic knowledge of HTML, JavaScript, python and TSQL;

• TOP managers VIP support (aprox.500 workspaces): configure windows, macOS, office 365, user education, getting ready manuals; writing project documentation: project solutions, settings, operational instructions, testing programs and methods, developing documents for completed work. • Maintain office equipment – printers, server equipment Set up / support of videoconference up to 200 people (via WebEx) • Managing 5 people Mentoring and developing new specialists. • IT support of Unilever events (WIFI, audio/video, broadcast) • Mobile devices configuration for sales representatives (tablet testing/configuration, configuration of cash registers, configuration/uploading of Data Base) • Projects activities: created more than 10 SharePoint sites, Automated some activities via Flow, Analyze and creating of reports in Power Bi, EasyMorph and QlickView; Design and coordinate visualization of dashboards; Dashboard migration from QlickView into Power Bi and EasyMorph; Integration of ready system into workflow; Aggregation of data into subfunction; Control of functional implementation as well as its testing and integration; Discussion with business-users of process automatization and its needs; Creating application in Power Apps (project about automatization of pass requesting for reception using some VBA scripts). Transfer 400 users from IP Cisco phones to Skype For Business calls (work in group). • Experience with structured files, such as json/xml/csv; • Knowledge of software development life cycle; • Able to form diagram (scheme); Basic knowledge of HTML, JavaScript, python and TSQL;

• Registration and control of requests from Service Desk system; • Analysis of requests and resolving them on the go; • Monitoring status changes of servers and updating Data Base of monitoring. • Receiving incoming calls from services for diagnostic and resolving problems with equipment; • Contacting providers about workability of the links. • Support of server and network equipment. • Work with monitoring systems - Zabigs, Nagios. • Work with cloud-based solutions (monitoring of access and workability of virtual machines). • Support of Juniper, IBM, Hitachi equipment. • Work with Data Bases in MSSQL and MySQL