CRM / Loyalty manager; Business process management; Project manager; IT project manager

Мужчина

Москва, переезд невозможен, готов к командировкам

ЗанятостьПолная занятость

График работыПолный день

Опыт работы

Октябрь 2023 —
по настоящее время

LLC Jetour Motor Rus

User Operation manager

• Team management: 4 persons in the team; • User Operation strategy development and implementation; • Community development in SMM; • SMM Content plan development and realization; • BTL activities realization from the idea till reports; • Chat bot for special campaigns implementation; • Mobile Application project management; • Budget and KPI control

Декабрь 2022 —
апрель 2023

4 месяца

Аэрофлот

Head of CRM in the Loyalty Department

• Team management: 5 persons in the team (2 CRM specialists and 3 database analysts); • Customer communication strategy development, implementation and optimization; • Marketing campaigns planning and realization; • Loyalty program management: POS and digital materials development, BTL, site administration and support; • CRM & Loyalty program processes automatization; • Customer database enrichment and analysis; • Budget and KPI control.

Обо мне

Facts about my work experience: • 17 years in Marketing; 13 of them – with focus on customer communication; • 10+ customer communication strategies and campaigns development and realization; • Good experience and deep knowledge of analytics and CRM systems (Google Analitics, Яндекс.Метрика; Siebel, MS Dynamic and etc.); • Nice experience of creative activities (copyrighting; creative materials development; marketing and customer events realization); • Loyalty program development and improvement; • Good experience of public speaking: trainings, lectures; speaker and moderator of CRM & Loyalty summits • Certificated IT projects manager • Huge experience of technical documents development for IT solution realization, improvements and optimization; • 5+ IT solutions implementation on Russia market.

Образование высшее

2007

The All-Russia institute of the finance

Finance and credit

Знание языков

Иностранные языки

Дополнительная информация

Время в пути до работы: Не имеет значения