Key Account Manager

• Increased the capability of our operations department by actively providing training for our KAMs, in customer support, lead pursuit and lead management. • Documented in detail the onboarding process for newcomers and helped other areas of the company in designing their own onboarding document for training purposes. • Executing and documenting CRM campaigns (Lion Desk and Follow Up Boss) to cross-sell and up-sell our existing unities as well as further inform our prospective clients of the advantages of renting with us. • Reviews the application of each of our prospective customers and created an appropriate list of suggestions of unities available for their viewing. • Implemented a new tactic to ensure that more than 80% of our clients were attending our viewings and understood our product before attending the appointments, thus subsequently increasing the number of prospective tenants that became our customers. • Devising sms campaigns to inactive users to re-activate their interest in our units.

• Worked on continuously improving customer experience while planning their travel around the world. • Consulted with customers via several CRM platforms to design the best itinerary possible, taking into account their preferences, needs and relieving them as much as possible from the time-consuming task of planning a vacation on their own. This increased the preference of our customers for our service. • Documented the clients´preferences for future occasions; thus, cultivating relationships with them and ensuring their return to the concierge service.

• Guaranteed completion of projects between talent and clients on the platform. Continually communicated with the clients through email, phone and Zendesk to ensure customer satisfaction. • Used Zendesk as a tool to establish rapport with our customers ensuring a timely and adequate response to their questions and ensuring that the final product was completed to the clients´satisfaction

• Provided the necessary experience to help in the use of Russian news analysis methodologies. • Developed innovative approaches for the analysis of information relevant to the project. • Prepared a repository of information(internal documentation) on the use of the analysis methodology relevant to the project.

Cooperate in the creation of procedural formats in English and Spanish that would allow my colleagues to respond more efficiently to our clients' basic questions The response procedures allowed the improvement of waiting times in customer service. Previously, customers expected to be served up to 6 minutes, this time was shortened to 3 minutes.

Organize and coordinate English lessons with the TPR method for children from 4 to 6 years old Evaluate the level of the class, in terms of speech, listening ability and memory, before creating an appropriate approach to the learning curve of each child

Developed a personalized study-plan according to the needs and goals of each of the students. Assessed their needs in grammar, speaking and pronunciation of the Spanish Language. Encouraged the students to further pursue individual goals, by utilizing multimedia material to study home.

Arranged and coordinated English lessons in an entertaining manner for kids ages 4-6. Modeled the speaking lessons to ensure improvement in the kid’s pronunciation and grammar. Appraised the level of the class, in terms of speaking, listening and memory, before creating an appropriate approach to each kid´s learning curve.

Simultaneous translation English/Spanish, technical support for clients. Simplified the correspondence between customer support agents and customers. Improved response time in translation from English to Spanish amongst the customer support agents.

Updated the model´s portfolio on the website, contact international model agencies and book jobs for models in other countries. Monitored the engagement of new models to the agency. Generated new work relationships with other model agencies worldwide.