Customer relations manager.

-Implementation of information support for clients in chat and by phone;

- Dealing with complaints and wishes of clients;

- Search and offer optimal solutions to the client, in connection with the question that has arisen;

- Creation of applications (requests) to other divisions of the company in order to eliminate customer problems;

- Checking and confirming the reservations via phone and
email
using IP-telephony;
- Conducting negotiations with hotels and suppliers;
- Logging activity in CRM and other platforms.
- Returns, exchanges and cancellations of armor and airline
tickets in the Sabr, Sirena and Amadeus systems.

- Organization and management of sales in the reporting
territory;
- Ensuring the implementation of sales plans;
- Search for customers in the area of ​​responsibility;
- Negotiating joint work, agreeing on conditions, concluding
contracts;
- Work with complaints, complaints and wishes of customers; prompt response to claims, taking measures to eliminate their causes;
- Keeping records of sales, analysis of the results of the implementation of personal sales plans;
- Management of subordinate personnel, providing motivation and training for employees;
- Providing regular reports to management.

- connection and customer service "Tele2";
- consulting customers on the assortment;
- fulfillment of sales targets;
- reporting;
- reception, accounting and control of the availability of goods.
Conducting an inventory;
- laying out a new product according to a planogram,
designing price tags;

- searching customers and maintaining a customer base
(including objects of the "Gotsatlinskaya hydroelectric power
station");
- identification of customer needs;
- reception, coordination and processing of orders, execution
of accompanying documents;
- formation and approval of a monthly sales plan;
- reporting on sales;
- control of shipment of products;
- control payment for products in accordance with the terms of
the contracts.