Специалист технической поддержки

IT support for computer workplaces (workstations) (more than 300), software and hardware troubleshooting. Setting up and block repair of PC and laptops. (assembling/disassembling without soldering) Installing new workplaces (workstations). Hardware (if needed), software, setting up network connections. Installing special software (for accountants, construction engineers and so on). Remote support, software troubleshooting and consulting about software features of territorial medical representatives. Maintaining office equipment: changing consumables and making light repair. Also interacting with service providers if serious repair was needed.

Maintaining 20 Multi Functional Printing Units Canon. Light repair, troubleshooting printing software and hardware. Solving issues that were received from users (more than 400 including VIP) via phone, email and service desk software. Setting up new workstations according supervisor assigning tasks. Maintaining and troubleshooting conference rooms equipment.

Maintaining workstations in two company's offices. Installing software, setting up and repairing (if needed) hardware. Selecting, purchasing, installing software and hardware for specific employees tasks. Setting up network connections. Troubleshooting various user requests both from employees and external bank's clients. Installing and setting up video-surveillance system.

Maintaining user workstations (70). Setting up network connections Solving request from users personally, remotely (via phone or distant connection directly to remote workstation)

Maintaining user workstations directly on site and remotely. Setting up network connections Setting up and Troubleshooting software and hardware equipment for radio broadcasting

Consulting customers about wide scope of computer equipment including PC, Monitors, Printers, Scanners, Copiers, Laptops and software. Work with cash-machine and accountant software. Providing regular inventory process. Installing software and setting up recently bought hardware PC, laptops.

Electronic Document Management. Installing OS and software on PC's. Troubleshooting user's requests