SRE / DevOps Engineer

Tech stack: Infrastructure: AWS, Kubernetes, Docker; Monitoring: DataDog, NewRelic, SumoLogic, PagerDuty, Grafana; CI/CD: Bamboo, Jenkins, Bitbucket, Artifactory, Helm; DB: MongoDB Atlas, RabbitMQ, Redis, InfluxDB; Programming languages: Python, Shell scripting; Performance testing: K6, JMeter; IaC tools: Chef, Terraform; SSO: Okta; CDN: Fastly, Cloudinary; Misc: Jira, Confluence, Zendesk, Slack API (including Block Kit); Projects: - iX Engage (https://engage.ix.co/) -- is a platform developed to grow client's audience, generate fan loyalty and create content that resonates with both client's fans and sponsors. iX Engage is used by Fox, USGA, PGA Tour, CHL, Showtime, USA Today, The Daily Show and many other clients. - Corebine (https://corebine.com) -- Content Delivery Platform focused on capturing and engaging audiences through the distribution of content for mobile websites and native mobile applications. Is used by As Roma, ECHL, FIS, other clients.

| Providing L1/L2 Support for clients and colleagues across the world. Tech Stack: Atlassian products (Jira, Confluence, Babmoo, Bitbucket) Zendesk Slack / Zoom / O365 (incl. Teams) Okta (SSO Provider) - SWA, SAML (Certified) SumoLogic (Certified), DataDog, NewRelic (Certifued), CloudWatch, StatusCake Akamai, Fastly, Cloudinary AEM, ContentStack, Contentful AWS S3/EC2 API - based Data Feeds (JSON/XML) Jenkins MaaS360/Sophos (Laptops and Devices) TestRail LastPass Charles Bash/Python Leading Support Process for key projects (PGA Tour, Chelsea FC), monthly and annual reviews with client. Logs / Charts / Reports analytics, troublesooting, creating custom metrics, setting up alerting and escalating issues to developers. Personal responsibility for every project and even action. Following SLAs and expecations from client, owning critical support procedures, including LiveOps. Assisting with QA/AQA activities post-deployment Smoke Testing Maintaining Support Documentetion (SOPs, KBs). Oflloading IT department - laptops, mobile devices preparation and audit. Maintaining SSO provider, setting up new services, managing licenses. Administrating internal services and applications.

Nissan Manufacturing RUS Outsourcing. On-site Level 1/2 support for 2000 office and plant workers in St. Petersburg. Active Directory, Exchange Server administration. Handling hardware/software issues, solving network connection problems, cabling installation and maintenance in production area and 2 office buildings. Module repairing of HP laptops/desktops, Apple and Android smartphones. Providing service for 50 HP/ 100 Kyocera printers & MFD's. Keeping Company storage clean and organized with 5S methodology. Providing SOPs for my colleagues and keeping documentation up-to-date. Taking part in opening of a new office of Nissan Technical Centre Europe.