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Customer relations manager.
600 руб.
- Занятость:Полная занятость
- График работы:Полный день
Опыт работы
Апрель 2020 —
январь 2020
январь 2020
3 месяца
Joom
Customer support manager
-Implementation of information support for clients in chat and by phone;
- Dealing with complaints and wishes of clients;
- Search and offer optimal solutions to the client, in connection with the question that has arisen;
- Creation of applications (requests) to other divisions of the company in order to eliminate customer problems;
- Dealing with complaints and wishes of clients;
- Search and offer optimal solutions to the client, in connection with the question that has arisen;
- Creation of applications (requests) to other divisions of the company in order to eliminate customer problems;
Август 2019 —
январь 2020
январь 2020
5 месяцев
Островок.ру, ООО
B2B Precheck Manager Int
- Checking and confirming the reservations via phone and
email
using IP-telephony;
- Conducting negotiations with hotels and suppliers;
- Logging activity in CRM and other platforms.
- Returns, exchanges and cancellations of armor and airline
tickets in the Sabr, Sirena and Amadeus systems.
using IP-telephony;
- Conducting negotiations with hotels and suppliers;
- Logging activity in CRM and other platforms.
- Returns, exchanges and cancellations of armor and airline
tickets in the Sabr, Sirena and Amadeus systems.
Июль 2016 —
май 2019
май 2019
2 года 10 месяцев
Сбербанк
Bank Product Sales Manager
- Organization and management of sales in the reporting
territory;
- Ensuring the implementation of sales plans;
- Search for customers in the area of responsibility;
- Negotiating joint work, agreeing on conditions, concluding
contracts;
- Work with complaints, complaints and wishes of customers; prompt response to claims, taking measures to eliminate their causes;
- Keeping records of sales, analysis of the results of the implementation of personal sales plans;
- Management of subordinate personnel, providing motivation and training for employees;
- Providing regular reports to management.
territory;
- Ensuring the implementation of sales plans;
- Search for customers in the area of responsibility;
- Negotiating joint work, agreeing on conditions, concluding
contracts;
- Work with complaints, complaints and wishes of customers; prompt response to claims, taking measures to eliminate their causes;
- Keeping records of sales, analysis of the results of the implementation of personal sales plans;
- Management of subordinate personnel, providing motivation and training for employees;
- Providing regular reports to management.
Август 2015 —
июль 2016
июль 2016
11 месяцев
TELE2 Россия
Customer Specialist
- connection and customer service "Tele2";
- consulting customers on the assortment;
- fulfillment of sales targets;
- reporting;
- reception, accounting and control of the availability of goods.
Conducting an inventory;
- laying out a new product according to a planogram,
designing price tags;
- consulting customers on the assortment;
- fulfillment of sales targets;
- reporting;
- reception, accounting and control of the availability of goods.
Conducting an inventory;
- laying out a new product according to a planogram,
designing price tags;
Июль 2013 —
июнь 2015
июнь 2015
1 год 11 месяцев
Knauf
Sales manager for building materials (based on the distributor)
- searching customers and maintaining a customer base
(including objects of the "Gotsatlinskaya hydroelectric power
station");
- identification of customer needs;
- reception, coordination and processing of orders, execution
of accompanying documents;
- formation and approval of a monthly sales plan;
- reporting on sales;
- control of shipment of products;
- control payment for products in accordance with the terms of
the contracts.
(including objects of the "Gotsatlinskaya hydroelectric power
station");
- identification of customer needs;
- reception, coordination and processing of orders, execution
of accompanying documents;
- formation and approval of a monthly sales plan;
- reporting on sales;
- control of shipment of products;
- control payment for products in accordance with the terms of
the contracts.
Опыт вождения
Имеется собственный автомобиль
Права категории B, C
Обо мне
Driving license category "B", "C". Driving experience - 2 years.
Personal qualities: Sociability, competent speech, fast learner, strong motivation.
Interests: Traveling, Reading, Fitness.
Personal qualities: Sociability, competent speech, fast learner, strong motivation.
Interests: Traveling, Reading, Fitness.
Образование высшее
2014
Дагестанский государственный институт народного хозяйства, Махачкала
Экономики и управления, Менеджмент организации. Окончил с отличием (красный диплом).
Знание языков
Русский — родной
Иностранные языки
Английский — A1 — Начальный
Гражданство, время в пути до работы
- Гражданство:Нет
- Разрешение на работу:Нет
- Желательное время в пути до работы:Не имеет значения