CTO / IT Program Manager

  • Занятость:
  • График работы:

Опыт работы

Январь 2018 —
сентябрь 2020
2 года 8 месяцев
Финансовая корпорация Открытие
Head of Online Banking Services / IT Business Partner
- Development of the following digital solutions:

• Online web banking services
• Mobile banking application
• Web-site and digital sales

- Technological leadership / agile leadership / staffing / budget planning / project management

Tech stack: Java, Spring, PostgreSQL, GIT, Jenkins, Docker, Helm, ArgoCD, Kubernetes, JS React, Swift, JavaRX

Achievements:
- Completed digital transformantion replacing teams built around channels of value to teams build around business value streams
- Scaled team output twice increasing the number of teams twice to 10 teams
- Implemented CI/CD using Gitlab, Jenkins, ArgoCD, Docker, Helm, Kubernetes to decrease time-to-market and deploy an increment without interruption of service
- Created leading online web banking solution, rated as 2nd in banking industry, +14 positions in rating since last audit (https://markswebb.ru/report/internet-banking-rank-2020/#office_rating)
- Completed migration of mobile banking app to new technological platform
- Completed integration with Bin Bank allowing Bin Bank clients to use their finances in Otkrytie Bank online services
Апрель 2016 —
июнь 2018
2 года 2 месяца
Финансовая корпорация Открытие
IT project manager/ Software product manager (part-time Scrum Master)
As an IT Project Manager:
- Design and implementation of a unified digital platform for faster and omni-channel development of online banking services.
- The platform technologically consists of microservice API platform, PostgreSQL, IMDG HazelCast and user identity management system.
- Responsible for full-cycle project: from a concept and architectural analysis to rolling out IT infrastructure and transition to support.

As a Software Product Manager (part-time Scrum Master):
- Launched new online web banking service (ib.open.ru) which makes out clients happy
• Creating product roadmap
• Eliciting and refining feature requirements
• Managing product backlog
- Led in-house scrum teams of designers, analysts, developers and testers (2 product teams, 8 people each) and a contractor team.
• Facilitated sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.
• Protected development team from outside distractions or team conflicts, and maintain focus on product backlog and project timeline.

Achievements:
- Launched new online banking service from the scratch in a year and a half. In this period implemented a modern technological platform for faster delivery of Otkrytie online solutions and launched full functioning online web banking service.
- Top-5 online web banking according to Usability Lab (https://usabilitylab.ru/blog/yuzabiliti-rejting-internet-bankov-2018-glavnyie-itogi/)
- Active participant of Agile Ambassador Club.
Июнь 2014 —
ноябрь 2014
5 месяцев
Crystal Service
IT Project Manager (Service Delivery Manager)
- Managing IT-projects for the largest retail companies:
• launching new hypermarkets;
• supporting existing IT-infrastructure,
• rolling out software updates,
• managing IT-outsourcing project (like managing third party vendors for support);
- Leading a team of 4-6 engineers depending on the project.

Service Delivery Manager:
- SLA management;
- Monitoring adherence to SLA, ensuring provision of the best level of service;
- Preparing reports and leading quality meetings aiming at improving the level of IT services;
- Analyzing problems and initiating activities to resolve them.
Март 2013 —
апрель 2014
1 год 1 месяц
Sochi 2014, Organizing Committee
IT Project Manager / Service Desk Supervisor
IT-Project Manager (pre-Games time role):
- Managed IT-staff training project;
- Led a team consisting of an e-learning portal administrator, a web-designer, a designer and two trainers;
- Implemented learning management system based on Moodle;
- Developed training matrix(courses-roles) of e-trainings and in-person trainings;
- Developed learning courses and conducted trainings in English (IT Service Management. IT-Policies and Procedures etc).

Service Desk Supervisor (Games-time role):
- Ensured the appropriate planning of IT equipment allocation on Mountain Broadcasting Center;
- Managed implementation/decommission of IT equipment on the venue (more than 800 pieces of equipment);
- Managed IT support (led a team of 10 IT engineers);
- Ensured delivery of the highest level of IT services to the customers (Press agencies and Broadcasters) according to the Service Level Agreements;
- Oversaw solutions repository and ensured top quality solutions are available to the staff.

Achievements:
- Successfully managed IT infrastructure of more than 800 pieces of IT equipment;
- Implemented new policies and procedures allowing to improve the quality of IT Service delivery;
- Met SLA requirements (92% calls resolved within SLA, approximately 40 calls per shift);
- Built and trained the team of engineers on the venue within a week.
Июнь 2011 —
ноябрь 2012
1 год 5 месяцев
Intermedia
Support engineer / Service Desk Supervisor
Engineer:
- Provided technical support and customer service to customers in the US/Europe;
- Troubleshooted mail delivery issues on Exchange 2003/2007/2010 platforms, client side email applications and mobile devices. Supported a wide range of products such as OCS/Lync/Sharepoint/Hosted PBX.

Achievements:
- On average resolved 400 cases a month (Top performer in company);
- Had very high customer satisfaction ratio (9.3 on a 10 points scale);

Service Desk Supervisor:
- Evaluated performance of the team using KPI's;
- Defined schedule and assign weekly activities;
- Trained new hires in the field of Technical Support Engineering;
- Acted as escalation point for all complicated requests and incidents;
- Managed knowledge base and defined Incident models.
Апрель 2009 —
июнь 2011
2 года 2 месяца
Central Scientific Research Institute of Marine Engineering
IT Project Manager/Head of the department of document management
- Implemented Technical Data Management System which aimed at improving the document workflow within the company and contractors;
- Led a team of 3 archivists and 6 PC operators which entered documents to the database.

Achievements:
- The system was implemented in a timely manner (4 months) and allowed to significantly improve the speed and accuracy of the document workflow;
- In a year most of the technical documentation of the company which had been created for almost 30 years was entered in the database and was available online;
- Created Knowledge Management System on TDMS.

Обо мне

Skills:
Fluent English (both spoken and written);
Strong presentation, coaching and consulting skills;
Solid leadership skills.

Specialties:
Project management (prefer Agile methodologies);
Software product management;
IT service management (ITIL);
IT coaching and development;
Customer Service.

Образование высшее

2011
St. Petersburg State University, Saint Petersburg
Faculty of Philology, Theory of translation and cross-cultural communication
2009
St. Petersburg State University of Information Technologies, Mechanics and Optics
Faculty of Computer Technologies and Controlling Systems, Control Systems and Informatics

Знание языков

Русский — родной
Иностранные языки
АнглийскийC2 — В совершенстве

Гражданство, время в пути до работы

  • Гражданство:
    Нет
  • Разрешение на работу:
    Нет
  • Желательное время в пути до работы:
    Не имеет значения