CTO / IT Program Manager

- Development of the following digital solutions: • Online web banking services • Mobile banking application • Web-site and digital sales - Technological leadership / agile leadership / staffing / budget planning / project management Tech stack: Java, Spring, PostgreSQL, GIT, Jenkins, Docker, Helm, ArgoCD, Kubernetes, JS React, Swift, JavaRX Achievements: - Completed digital transformantion replacing teams built around channels of value to teams build around business value streams - Scaled team output twice increasing the number of teams twice to 10 teams - Implemented CI/CD using Gitlab, Jenkins, ArgoCD, Docker, Helm, Kubernetes to decrease time-to-market and deploy an increment without interruption of service - Created leading online web banking solution, rated as 2nd in banking industry, +14 positions in rating since last audit (https://markswebb.ru/report/internet-banking-rank-2020/#office_rating) - Completed migration of mobile banking app to new technological platform - Completed integration with Bin Bank allowing Bin Bank clients to use their finances in Otkrytie Bank online services

As an IT Project Manager: - Design and implementation of a unified digital platform for faster and omni-channel development of online banking services. - The platform technologically consists of microservice API platform, PostgreSQL, IMDG HazelCast and user identity management system. - Responsible for full-cycle project: from a concept and architectural analysis to rolling out IT infrastructure and transition to support. As a Software Product Manager (part-time Scrum Master): - Launched new online web banking service (ib.open.ru) which makes out clients happy • Creating product roadmap • Eliciting and refining feature requirements • Managing product backlog - Led in-house scrum teams of designers, analysts, developers and testers (2 product teams, 8 people each) and a contractor team. • Facilitated sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations. • Protected development team from outside distractions or team conflicts, and maintain focus on product backlog and project timeline. Achievements: - Launched new online banking service from the scratch in a year and a half. In this period implemented a modern technological platform for faster delivery of Otkrytie online solutions and launched full functioning online web banking service. - Top-5 online web banking according to Usability Lab (https://usabilitylab.ru/blog/yuzabiliti-rejting-internet-bankov-2018-glavnyie-itogi/) - Active participant of Agile Ambassador Club.

- Managing IT-projects for the largest retail companies: • launching new hypermarkets; • supporting existing IT-infrastructure, • rolling out software updates, • managing IT-outsourcing project (like managing third party vendors for support); - Leading a team of 4-6 engineers depending on the project. Service Delivery Manager: - SLA management; - Monitoring adherence to SLA, ensuring provision of the best level of service; - Preparing reports and leading quality meetings aiming at improving the level of IT services; - Analyzing problems and initiating activities to resolve them.

IT-Project Manager (pre-Games time role): - Managed IT-staff training project; - Led a team consisting of an e-learning portal administrator, a web-designer, a designer and two trainers; - Implemented learning management system based on Moodle; - Developed training matrix(courses-roles) of e-trainings and in-person trainings; - Developed learning courses and conducted trainings in English (IT Service Management. IT-Policies and Procedures etc). Service Desk Supervisor (Games-time role): - Ensured the appropriate planning of IT equipment allocation on Mountain Broadcasting Center; - Managed implementation/decommission of IT equipment on the venue (more than 800 pieces of equipment); - Managed IT support (led a team of 10 IT engineers); - Ensured delivery of the highest level of IT services to the customers (Press agencies and Broadcasters) according to the Service Level Agreements; - Oversaw solutions repository and ensured top quality solutions are available to the staff. Achievements: - Successfully managed IT infrastructure of more than 800 pieces of IT equipment; - Implemented new policies and procedures allowing to improve the quality of IT Service delivery; - Met SLA requirements (92% calls resolved within SLA, approximately 40 calls per shift); - Built and trained the team of engineers on the venue within a week.

Engineer: - Provided technical support and customer service to customers in the US/Europe; - Troubleshooted mail delivery issues on Exchange 2003/2007/2010 platforms, client side email applications and mobile devices. Supported a wide range of products such as OCS/Lync/Sharepoint/Hosted PBX. Achievements: - On average resolved 400 cases a month (Top performer in company); - Had very high customer satisfaction ratio (9.3 on a 10 points scale); Service Desk Supervisor: - Evaluated performance of the team using KPI's; - Defined schedule and assign weekly activities; - Trained new hires in the field of Technical Support Engineering; - Acted as escalation point for all complicated requests and incidents; - Managed knowledge base and defined Incident models.

- Implemented Technical Data Management System which aimed at improving the document workflow within the company and contractors; - Led a team of 3 archivists and 6 PC operators which entered documents to the database. Achievements: - The system was implemented in a timely manner (4 months) and allowed to significantly improve the speed and accuracy of the document workflow; - In a year most of the technical documentation of the company which had been created for almost 30 years was entered in the database and was available online; - Created Knowledge Management System on TDMS.