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Customer Support Specialist
1 000 руб.
- Занятость:
- График работы:
Опыт работы
Май 2017 —
февраль 2021
февраль 2021
3 года 9 месяцев
Rocketbank
Chief Customer Support Specialist, Product Support Department
- Provided exceptional customer service and made mobile banking simple even for customers who are far from technology.
- Created (with help of the team) new processes.
- Dealt with a wide range of client issues via chat, e-mail, and sometimes telephone. Handled 60-100 tickets daily (my record - 260 tickets) in a very busy and fast-changing environment.
- Helped colleagues to become awesome specialists.
- Managed small team and worked with feedback on them.
- Grew from an intern to a top non-managerial support position in ~2 years.
- Created (with help of the team) new processes.
- Dealt with a wide range of client issues via chat, e-mail, and sometimes telephone. Handled 60-100 tickets daily (my record - 260 tickets) in a very busy and fast-changing environment.
- Helped colleagues to become awesome specialists.
- Managed small team and worked with feedback on them.
- Grew from an intern to a top non-managerial support position in ~2 years.
Февраль 2016 —
август 2016
август 2016
6 месяцев
Top Translate
Delivery boy
- Delivered documents to the state institutions, consulates, notary offices and sometimes clients
- Managed my time and route to do all the deliveries on schedule
- Managed my time and route to do all the deliveries on schedule
Обо мне
Customer-oriented and attentive to details young boy, eager to constantly learn. Im looking for a specialist position, although Ive had little experience in management.
Im currently working as a Chief Support Specialist for Russian mobile bank - Rocketbank. Its famous for the best customer service among the banks in Russia. Here I learned to provide exceptional customer-centric service; to understand what the client really wants; to do almost impossible for him. But Rocketbank is closing, so here we are.
Long story short, I love to help clients and Im doing it awesome. If you are looking for a passionate specialist with shining eyes — thats me.
P.S. I have one recommendation letter (in Russian) from my ex-boss, plus another two ex-bosses are ready for your questions — write me, Ill give you their e-mails or telegram accounts.
Im currently working as a Chief Support Specialist for Russian mobile bank - Rocketbank. Its famous for the best customer service among the banks in Russia. Here I learned to provide exceptional customer-centric service; to understand what the client really wants; to do almost impossible for him. But Rocketbank is closing, so here we are.
Long story short, I love to help clients and Im doing it awesome. If you are looking for a passionate specialist with shining eyes — thats me.
P.S. I have one recommendation letter (in Russian) from my ex-boss, plus another two ex-bosses are ready for your questions — write me, Ill give you their e-mails or telegram accounts.
Образование высшее
Знание языков
Русский — родной
Иностранные языки
Английский — A1 — Начальный
Гражданство, время в пути до работы
- Гражданство:Нет
- Разрешение на работу:Нет
- Желательное время в пути до работы:Не имеет значения